We offer a no quibble 14 day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging.
We keep the process simple
Contact us as soon as possible to inform us you will be returning the product.
- Please include the original packing slip in the box, if this is unavailable please include a slip with your order number and name.
- Package the goods well to ensure they arrive back undamaged, we recommend using the original packing it was sent in if this is still usable.
- Return to our address:
Adlington Business Park
Return postage will be at your own cost. We always advise you send parcels with a tracked service as we cannot be held responsible for any loses/damages in transit. We recommend using a courier site such as Parcel Monkey
. Once goods are received they will be checked and processed within 3-5 days and you will receive a notification of refund.
Please note any bespoke items or mixed to order can not be returned, if you are unsure this is your product please check the listing or contact us
We always recommend getting samples or contacting us
for free of charge colourcharts. We do our best to represent colours as accurately as possible however screens variations and different surfaces can alter this. Unfortunately in the event you do not like the colour we are unable to accept the product back if they it has been opened.
Please visit our damages page where we can help resolve the issue for you.
We will be happy to organise an exchange for the correct goods at no extra charge to yourself, please call us to organise this.
If you find a fault with your product, we can offer a full refund or exchange within 30 days. We test every product that is returned to us, sadly if a product is found to have no fault we cannot refund this and the you will be given the option to have this returned to you. Please contact us to discuss these options. If you find fault after 30 days of purchase you may wish to contact the manufacturer directly as they will be able to offer support with the product.