We always want you to receive your goods in perfect condition. Here are some of the things we do at next day paint to ensure this happens:
- All of our products are inspected by our highly trained team to ensure that they are in perfect condition. Only then are they securely packaged ready to ship to the customer.
- We have our own custom made packaging. It has been designed to provide maximum protection to our paint whilst in transit.
- Any damaged or defective products that arrive into our ware house are simply returned to the supplier.
- We never ship a damaged item to the customer. A damaged item is more likely to sustain further damage in transit and not be usable for our customers
Despite all of our best efforts there are still occasions when damage can be sustained in transit. This can be due to accidents or poor handling whilst they are with our couriers.
Damages are generally limited to slightly dented tins. The products in these cases remain entirely usable.
If your order arrives damaged and you would like to arrange an exchange, please e-mail our customer service team. They will be more than happy to help resolve the issue. Please include your order number and images of the damage sustained in transit. Your feedback is important to us, as we are continuously working alongside our couriers to ensure that we provide the best service possible.
Please e-mail – firstname.lastname@example.org
How do damages occur?
Whilst all of our products leave our warehouse in a perfect condition, damages can occur whilst they are with our couriers. Potential causes of damage include packages being accidently dropped or miss handled by the courier. We are constantly working with our select couriers to reduce this.
Sometimes the box may appear in perfect condition but the product inside can be damaged. This is often the case, when a box is either dropped or hit on the side. The tin inside absorbs the force and the cardboard is able to flex back to its original position. In extreme cases tins may buckle or fail causing paint to spill.