We offer a no quibble 14 day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging.
We keep the process simple
- Contact us as soon as possible to inform us you will be returning the product.
- Please include the original packing slip in the box, if this is unavailable please include a slip with your order number and name.
- Package the goods well to ensure they arrive back undamaged, we recommend using the original packing it was sent in if this is still usable.
- Return to our address:
Please visit our damages page where we can help resolve the issue for you.
We will be happy to organise an exchange for the correct goods at no extra charge to yourself, please call us to organise this.
If you find a fault with your product, we can offer a full refund or exchange within 30 days. We test every product that is returned to us, sadly if a product is found to have no fault we cannot refund this and the you will be given the option to have this returned to you. Please contact us to discuss these options. If you find fault after 30 days of purchase you may wish to contact the manufacturer directly as they will be able to offer support with the product.