We offer a 14 day money back guarantee (excludes tinted/bespoke products) for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging. Please note return for unwanted item is at your own expense.

Contact us as soon as possible to inform us you will be returning the product either by the contact form below or by calling our team on 0161 960 0217.

Once goods are received they will be checked and processed within 3-5 days and you will receive a notification of refund.

Please note that all tinted paint purchases are final and non-refundable, if you are unsure this is your product please check the listing or contact us for details. Once an order is processed and mixed, it cannot be returned or refunded, even in cases of delivery delays or changes in circumstances.

While we strive to meet delivery timelines, we are not responsible for any delays once the product has been shipped. Delivery times may vary due to factors such as courier delays, weather conditions, or other circumstances beyond our control.

We always recommend getting samples or contacting us for free of charge colour charts. We do our best to represent colours as accurately as possible however screens variations and different surfaces can alter this. Unfortunately, in the event you do not like the colour we are unable to accept the product back if it has been opened.

Damaged Paint

Please visit our damages page where we can help resolve the issue for you. 

Incorrect Item

We will be happy to organise an exchange for the correct goods at no extra charge to yourself, please get in touch to organise this.

Faulty Items

If you find a fault with your product, we can offer a full refund or exchange within 30 days. We test every product that is returned to us, sadly if a product is found to have no fault we cannot refund this and the you will be given the option to have this returned to you. Please get in touch to discuss these options. If you find fault after 30 days of purchase you may wish to contact the manufacturer directly as they will be able to offer support with the product.